ServiceNow HR Service Delivery Prep
Amplía tus conocimientos de ServiceNow HR Service Delivery Prep con preguntas que puedes resolver a tu ritmo.
Probar una preguntaDescripción y detalles del examen
The ServiceNow HR Service Delivery Prep exam is a comprehensive assessment designed to validate a professional's knowledge and practical understanding of the ServiceNow platform's HR Service Delivery (HRSD) application suite. This exam tests your ability to configure, administer, and leverage HRSD to transform HR service management, moving from transactional support to a strategic, employee-centric service model. It covers the core functionalities of Employee Service Center, Case and Knowledge Management, HR Service Delivery workflows, and integrations. The exam is intended for HR Service Delivery Administrators, HR Business Partners, ServiceNow Platform Administrators with an HR focus, and consultants aiming to implement or optimize HRSD solutions. Successfully preparing for and passing this exam demonstrates a certified proficiency in enabling efficient HR operations, improving the employee experience, and delivering measurable business value through the ServiceNow platform.
Preguntas de Muestra
Elige una respuesta y consulta la explicación para ver cómo funciona la práctica.
A request comes from a former employee through an alumni portal about a W-2 correction.
An onboarding process requires a manager to choose equipment options before IT receives a task.
An HRSD team asks why the same article and catalog item appear together under a Benefits topic in Employee Center.
A sensitive case should hide comments and work notes from users who can otherwise see basic user information.
An HR agent has resolved a case and needs consistent closing notes.
Qué temas cubre este examen
Usa las ponderaciones publicadas de los dominios para planificar tu estudio. Los resultados de práctica no predicen tu puntuación en el examen de certificación.
01Configure and Implement ServiceNow Core HR Applications and Employee Center
Temas
- Users, Groups, Skills, and Roles
- Assignment Rules
- HR Service, HR Catalog Items, and Record Producers
- Employee Center Branding
Objetivos de aprendizaje
- Users, Groups, Skills, and Roles
- Assignment Rules
- HR Service, HR Catalog Items, and Record Producers
- Employee Center Branding
02Describe and use the ServiceNow HR System Architecture
Temas
- Plugins
- HR Table Structure
- Application Scoping
Objetivos de aprendizaje
- Plugins
- HR Table Structure
- Application Scoping
03Configure and Implement HR Journeys
Temas
- Describe the basic structure of a Lifecycle Event and a Journey
- Explain how to configure a Lifecycle Event and Journey; including Activity sets, trigger conditions, activities, audience, and activity field mappings
Objetivos de aprendizaje
- Describe the basic structure of a Lifecycle Event and a Journey
- Explain how to configure a Lifecycle Event and Journey; including Activity sets, trigger conditions, activities, audience, and activity field mappings
04Describe and Use Platform, Role, and Contextual Security
Temas
- Describe how Platform, role, and contextual security are used in ServiceNow
- Understand how the Delegated Developer role works
- Understand how to configure security options to protect HR data
Objetivos de aprendizaje
- Describe how Platform, role, and contextual security are used in ServiceNow
- Understand how the Delegated Developer role works
- Understand how to configure security options to protect HR data