ServiceNow Certified System Administrator (CSA) Practice Test

During onboarding, an administrator compares groups, roles, and users. A support manager wants every member of the Service Desk group to receive incident fulfiller access. What should be configured?

What access does a user need to be able to import articles to a knowledge base?

After the High Security Plugin is activated, a security_admin privilege is created. What is an elevated privilege?

A manager wants push alerts on a phone when assigned approvals are waiting. Which capability is relevant?

A CMDB Discovery run finds the same server from WMI and SSH patterns. The CMDB team wants ServiceNow to decide whether to update an existing CI instead of creating a duplicate. Which engine and configuration are central?