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Intermediate
A team reduced customer complaint rate and wants to close the project. The process owner has not been trained on the dashboard, the SOP is still in draft, and finance has not validated benefits. Which closure action is most appropriate?
Close immediately because the complaint rate improved.
Delay closure until handoff training, SOP approval, control records, and finance validation are complete.
Transfer all remaining tasks to the next Black Belt project.
Remove benefit validation because it is not part of Control.
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