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Intermediate
In a 1,200-employee regional bank rolling out a 2025 fraud escalation process, the TD team is addressing coaching. A team coaching session reveals conflict about roles rather than individual skill gaps. Which coaching response is best?
Tell the coachee which leadership technique to use because the pattern is clear.
Shift the engagement into mentoring so the coach can share personal experience.
Delay feedback until the coachee requests it to preserve psychological safety.
Contract on a specific behavior goal, use questions and evidence to build awareness, and agree on practice actions with accountability.
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