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Beginner
A guest using a wheelchair says the hotel's online booking engine does not describe accessible-room features well enough to decide whether to book. What should management review?
Only whether the property has any accessible rooms.
Whether the guest is a loyalty member.
Whether the OTA, not the hotel, owns all accessibility communication.
ADA Title III lodging reservation requirements, accurate accessible-room descriptions, hold/release practices, and staff booking procedures.
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