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Intermediate
A pharmacy technician sees a social media post from a local patient complaining about the pharmacy and naming a medication shortage. What is the best response?
Reply that the drug is on back order so other customers understand the delay
Send the patient a public message asking for date of birth to locate the profile
Like the post but do not comment because likes are not disclosures
Do not discuss the patient's prescription publicly and follow the pharmacy's privacy/escalation policy
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