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Intermediate
A security objective says critical access-removal requests must be completed within 24 hours. The monthly report shows only total removals completed, with no timestamp analysis. What measurement improvement is needed?
No improvement is needed because completion volume proves the process operates.
Measure only manager satisfaction because access removal is a service process.
Drop the 24-hour objective because it is too specific for ISO/IEC 27001.
Report timeliness against the 24-hour target, overdue items, exceptions, and trend by risk level.
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