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Intermediate
Fabrikam Retail needs warning notifications at 50 percent and 75 percent of the store point-of-sale network SLA, then a breach escalation at 100 percent. Which configuration aligns best with baseline ServiceNow SLM behavior?
Create a scheduled report that runs hourly and emails every assignment group
Use the SLA Definition's flow or workflow milestone events tied to Task SLA progress
Add a UI policy on the incident form that sends email when percent complete changes
Use a catalog client script because SLA notifications are client-side events
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