ITIL 4 Managing Professional: Create, Deliver and Support Practice Test

161 preguntas disponibles

The ITIL 4 Managing Professional: Create, Deliver and Support (CDS) certification is a critical credential for IT service management professionals responsible for the operational excellence of IT-enabled services. This advanced-level module focuses on the practical integration of ITIL 4 principles into the end-to-end delivery and support of services. It equips practitioners with the knowledge to coordinate and integrate work across value streams, develop resilient services, and effectively manage teams and resources. By mastering the CDS syllabus, professionals demonstrate their ability to translate strategy into operational reality, ensuring that services are not only delivered efficiently but also create sustained value for customers and the business. Achieving this certification validates a professional's capability to lead and optimize service delivery functions, making them indispensable assets in organizations pursuing digital transformation and high-velocity IT environments.

Examen de certificación

40 Preguntas del examen

1 hora 30 minutos Límite de Tiempo

Professional Nivel

Oportunidades profesionales y salario

Nivel inicial – IT Service Desk Analyst $57,000 - $86,000

Nivel medio – ITIL Service Manager $80,000 - $122,000

Nivel senior – IT Service Director $104,000 - $159,000

IT Service Desk AnalystITIL Service ManagerIT Service Directorstable mercado

Por qué esta certificación abre puertas

This certification matters because it is a globally recognized benchmark for operational IT service management expertise within the ITIL 4 framework. It signals to employers a practitioner's proven ability to manage complex, integrated service delivery ecosystems and lead teams in creating customer-centric outcomes. For career advancement, it distinguishes candidates for senior roles such as Service Delivery Manager, IT Operations Manager, and Service Desk Director, often being a prerequisite for leadership positions in organizations with mature IT service management practices. It bridges the gap between strategic vision and tactical execution, a skillset in high demand for ensuring business continuity, agility, and competitive advantage.

Recomendado

Requisito previo ITIL 4 Foundation certification required

Plan de Estudio

01Coordinate and Integrate Work Across Value Streams

02Plan and Manage Resources

03Service Value Chain Activities

04Use and Manage Information and Technology

Detalles del Examen ITIL 4 MP | $430 USD | 1 hora 30 minutos

Código del Examen ITIL 4 MP

Proveedor PeopleCert (AXELOS)

Costo del Examen $430 USD

Puntaje Mínimo 70

Límite de Tiempo 1 hora 30 minutos

Preguntas del examen 40

Tipos de Preguntas Multiple Choice

Política de Repetición No mandatory waiting period. Full exam fee required for retake.

Formato del Examen Linear

Supervisión en Línea Disponible

Disponible En

EnglishGermanFrenchSpanishPortugueseJapaneseChinese

Programar Examen Real

Recursos de Estudio

ITIL 4 Foundation Publication (Axelos)

AXELOSGratis

Official AXELOS publications; also available via authorized training organizations (ATOs)

Ver

Preguntas Frecuentes

What are the prerequisites for taking the ITIL 4 CDS exam?

The formal prerequisite is the ITIL 4 Foundation certification. While not mandatory, AXELOS strongly recommends that candidates have practical experience in IT service management and have completed accredited training for this module. A background in service operations, delivery, or support roles is highly beneficial for contextualizing the advanced concepts covered.

How does CDS fit within the broader ITIL 4 Managing Professional (MP) designation?

CDS is one of four mandatory modules required to achieve the ITIL 4 Managing Professional (MP) designation. It specifically addresses the 'Create, Deliver, and Support' core competency. The other modules are Drive Stakeholder Value (DSV), High Velocity IT (HVIT), and Direct, Plan and Improve (DPI). Together, they provide a comprehensive skillset for IT professionals working in and leading digital teams.

What is the primary focus of the 'coordinate and integrate work across value streams' topic?

This topic focuses on moving beyond siloed processes to manage the flow of work through integrated value streams. It covers techniques for identifying and eliminating bottlenecks, ensuring handoffs between teams are seamless, and applying practices like Agile, DevOps, and ITSM in a cohesive manner to improve the speed and quality of service delivery from concept to operation.

What type of roles is this certification most relevant for?

The CDS certification is highly relevant for professionals in operational, delivery, and support leadership roles. This includes Service Delivery Managers, IT Operations Managers, Service Desk Managers, Cloud Service Managers, Release Managers, and IT Practice Leads. It is also valuable for consultants and architects who design and implement service management practices.

How is the exam structured and assessed?

The exam is typically 90 minutes long and consists of 40 multiple-choice questions. It is a supervised, closed-book exam. To pass, candidates must achieve a score of 70% (28 out of 40). Questions are scenario-based, requiring the application of knowledge to practical situations rather than simple recall of definitions.

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