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ITIL 4 Managing Professional: Create, Deliver and Support Practice Test

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The ITIL 4 Managing Professional: Create, Deliver and Support (CDS) certification is a critical credential for IT service management professionals responsible for the operational excellence of IT-enabled services. This advanced-level module focuses on the practical integration of ITIL 4 principles into the end-to-end delivery and support of services. It equips practitioners with the knowledge to coordinate and integrate work across value streams, develop resilient services, and effectively manage teams and resources. By mastering the CDS syllabus, professionals demonstrate their ability to translate strategy into operational reality, ensuring that services are not only delivered efficiently but also create sustained value for customers and the business. Achieving this certification validates a professional's capability to lead and optimize service delivery functions, making them indispensable assets in organizations pursuing digital transformation and high-velocity IT environments.

Certification exam
40 Exam questions
1 hour 30 minutes Time Limit
Professional Level
Career Opportunities & Salary
Entry – IT Service Desk Analyst $57,000 - $86,000
Mid-Career – ITIL Service Manager $80,000 - $122,000
Senior – IT Service Director $104,000 - $159,000
IT Service Desk AnalystITIL Service ManagerIT Service Directorstable market
Why This Certification Opens Doors

This certification matters because it is a globally recognized benchmark for operational IT service management expertise within the ITIL 4 framework. It signals to employers a practitioner's proven ability to manage complex, integrated service delivery ecosystems and lead teams in creating customer-centric outcomes. For career advancement, it distinguishes candidates for senior roles such as Service Delivery Manager, IT Operations Manager, and Service Desk Director, often being a prerequisite for leadership positions in organizations with mature IT service management practices. It bridges the gap between strategic vision and tactical execution, a skillset in high demand for ensuring business continuity, agility, and competitive advantage.

Recommended

Prerequisite ITIL 4 Foundation certification required
Exam Blueprint
01Coordinate and Integrate Work Across Value Streams
02Plan and Manage Resources
03Service Value Chain Activities
04Use and Manage Information and Technology
Exam Details ITIL 4 MP | $430 USD | 1 hour 30 minutes
Exam Code ITIL 4 MP
Vendor PeopleCert (AXELOS)
Exam Cost $430 USD
Passing Score 70
Time Limit 1 hour 30 minutes
Exam questions 40
Question Types Multiple Choice
Retake Policy No mandatory waiting period. Full exam fee required for retake.
Exam Format Linear
Online Proctoring Available
Available In
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Schedule Real Exam
Study Resources
ITIL 4 Foundation Publication (Axelos)
AXELOSFree
Official AXELOS publications; also available via authorized training organizations (ATOs)
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Frequently Asked Questions

What are the prerequisites for taking the ITIL 4 CDS exam?

The formal prerequisite is the ITIL 4 Foundation certification. While not mandatory, AXELOS strongly recommends that candidates have practical experience in IT service management and have completed accredited training for this module. A background in service operations, delivery, or support roles is highly beneficial for contextualizing the advanced concepts covered.

How does CDS fit within the broader ITIL 4 Managing Professional (MP) designation?

CDS is one of four mandatory modules required to achieve the ITIL 4 Managing Professional (MP) designation. It specifically addresses the 'Create, Deliver, and Support' core competency. The other modules are Drive Stakeholder Value (DSV), High Velocity IT (HVIT), and Direct, Plan and Improve (DPI). Together, they provide a comprehensive skillset for IT professionals working in and leading digital teams.

What is the primary focus of the 'coordinate and integrate work across value streams' topic?

This topic focuses on moving beyond siloed processes to manage the flow of work through integrated value streams. It covers techniques for identifying and eliminating bottlenecks, ensuring handoffs between teams are seamless, and applying practices like Agile, DevOps, and ITSM in a cohesive manner to improve the speed and quality of service delivery from concept to operation.

What type of roles is this certification most relevant for?

The CDS certification is highly relevant for professionals in operational, delivery, and support leadership roles. This includes Service Delivery Managers, IT Operations Managers, Service Desk Managers, Cloud Service Managers, Release Managers, and IT Practice Leads. It is also valuable for consultants and architects who design and implement service management practices.

How is the exam structured and assessed?

The exam is typically 90 minutes long and consists of 40 multiple-choice questions. It is a supervised, closed-book exam. To pass, candidates must achieve a score of 70% (28 out of 40). Questions are scenario-based, requiring the application of knowledge to practical situations rather than simple recall of definitions.

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