ServiceNow Certified Implementation Specialist – Supplier Risk and Performance Management (CIS-SRM) Practice Test
Build your confidence for ServiceNow Certified Implementation Specialist – Supplier Risk and Performance Management (CIS-SRM). Practice the concepts, understand the answers, and strengthen your knowledge one question at a time.
Try a sample questionExam overview and details
The ServiceNow Certified Implementation Specialist - Supplier Risk and Performance Management (CIS-SRM) exam validates a candidate's expertise in configuring and managing the Supplier Risk and Performance Management application within the ServiceNow platform. This exam focuses on three core domains: Performance Management, SRM Configuration, and Supplier Assessments. Candidates are tested on their ability to set up supplier scorecards, define key performance indicators (KPIs), configure assessment templates, manage risk indicators, and automate workflows for supplier evaluation and remediation. The exam is intended for implementation specialists, consultants, and system administrators who have hands-on experience deploying SRM solutions. Successful candidates demonstrate proficiency in aligning supplier performance data with organizational risk policies, configuring the Supplier Information Portal, and using Performance Analytics to track supplier trends. This certification is ideal for professionals who lead or participate in SRM implementations and need to ensure that supplier data is accurate, actionable, and integrated with broader ServiceNow governance, risk, and compliance (GRC) processes. By earning this certification, individuals gain a recognized credential that confirms their ability to deliver scalable, compliant supplier management solutions that reduce risk and improve supplier accountability.
Sample Questions
Choose an answer and explore the explanation to see how practice works.
Which supplier-management activity is responsible for defining improvement measures when performance delivery is insufficient?
When configuring procurement templates, which information object should contain routine terms attached to contracts and orders?
Which role is responsible for ensuring value for money is obtained from all suppliers?
Which performance-management document captures both achieved supplier performance and opportunities to improve the situation?
Which term does ITIL 4 use for Supplier Management?
Career Opportunities & Salary
Exam insights and study advice
Supplier risk and performance management directly impacts an organization's bottom line. Ineffective supplier oversight can lead to compliance violations, supply chain disruptions, and financial losses. This exam ensures that certified professionals can configure ServiceNow SRM to automate supplier assessments, track performance trends, and trigger remediation workflows. The practical value lies in reducing manual effort, improving audit readiness, and providing real-time visibility into supplier health. Organizations rely on these implementations to make data-driven decisions about supplier selection, contract renewals, and risk mitigation. Passing this exam means you can deliver a solution that helps companies avoid costly supplier failures and maintain regulatory compliance.
Recommended
These are the backgrounds the certifying body suggests. Check the vendor's own page for anything it formally requires.
What this exam covers
Use the published domain weights to plan your study. Practice results do not predict your certification exam score.
01Assessment Configuration
Topics
- Assessment Basics/Due Diligence Requests
- Third-party IRQ (Tiering) and Due Diligence Configuration
- Risk Assessment Configuration
- Risk Assessment Generation
- Risk Assessment Calculations
- Assessment Lifecycle
Learning objectives
- Assessment Basics/Due Diligence Requests
- Third-party IRQ (Tiering) and Due Diligence Configuration
- Risk Assessment Configuration
- Risk Assessment Generation
- Risk Assessment Calculations
- Assessment Lifecycle
02Third-party Risk Management Fundamentals and Third-party Risk Management Review
Topics
- About Third-party Risk Management
- Third-party Risk Management Process
- Technical Details
Learning objectives
- About Third-party Risk Management
- Third-party Risk Management Process
- Technical Details
03Core Configuration
Topics
- Third-party Portfolio Configuration
- Third-party Contacts Configuration
- Third-party Risk Intelligence Scoring Configuration
Learning objectives
- Third-party Portfolio Configuration
- Third-party Contacts Configuration
- Third-party Risk Intelligence Scoring Configuration
04Third-party Portal
Topics
- Third-party Portal Configuration
Learning objectives
- Third-party Portal Configuration
05Third-party Supporting Processes
Topics
- IRQ Approval
- Third-party Risk Issues Approval
- Third-party Risk Process Workflows
Learning objectives
- IRQ Approval
- Third-party Risk Issues Approval
- Third-party Risk Process Workflows
06Other Application Relationships
Topics
- ServiceNow GRC Overview
- Monitor Risk and Control Compliance
- Other Application Relationships
Learning objectives
- ServiceNow GRC Overview
- Monitor Risk and Control Compliance
- Other Application Relationships