ServiceNow Certified Implementation Specialist – Supplier Risk and Performance Management (CIS-SRM) Practice Test

The exam contains 31 questions, and the passing score is typically around 70-75%, though ServiceNow does not publish an exact threshold. You will have 60 minutes to complete the exam. Questions are multiple-choice and multiple-select, with some scenario-based items.

ServiceNow recommends that candidates have completed the Supplier Risk and Performance Management Implementation training course and have at least six months of hands-on experience with the SRM application. While there is no mandatory prerequisite exam, familiarity with ServiceNow fundamentals (e.g., CIS - ITSM or CSA) is strongly advised.

The most common mistakes include confusing the configuration of supplier assessments with performance scorecards, misunderstanding how risk indicators are inherited from supplier records, and overlooking the role of the Supplier Information Portal in the assessment process. Candidates also sometimes forget that Performance Analytics must be enabled for scorecard metrics to display correctly.

Focus on understanding how KPIs are defined, how they map to scorecard categories, and how scorecard weights affect overall supplier scores. Practice creating a scorecard from scratch, adding manual and calculated KPIs, and configuring target values. Also, learn how Performance Analytics indicators are used to visualize scorecard data over time.

Yes. Pay close attention to the sn_srm_supplier_assessment table, the sn_srm_scorecard table, and the sn_srm_risk_indicator table. Understand how these tables relate to the core Supplier table (core_company). Also study the Assessment Designer module, the Scorecard Designer module, and the Supplier Information Portal configuration options.